:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--ink:#18263f;--muted:#748198;--line:#e7ebf1;--blue:#4263eb;--paper:#fff;--canvas:#f4f6fa;--navy:#172847}*{box-sizing:border-box}html{scroll-behavior:smooth}body{background:var(--canvas);color:var(--ink);-webkit-font-smoothing:antialiased;margin:0;font-family:Inter,Segoe UI,Arial,sans-serif}.shell{max-width:1160px;margin:auto;padding:0 36px}.topbar{background:var(--canvas);border-bottom:1px solid #e8ebf0;justify-content:space-between;align-items:center;height:76px;display:flex}.brand{color:var(--navy);letter-spacing:.08em;align-items:center;gap:11px;font-size:15px;font-weight:800;text-decoration:none;display:flex}.brand:first-letter{color:var(--blue);font-size:24px}.user{align-items:center;gap:11px;font-size:12px;font-weight:650;display:flex}.user small{color:var(--muted);margin-top:3px;font-size:11px;font-weight:450;display:inline-block}.session-user{align-items:center;gap:11px;display:flex}.notification-menu{z-index:20;position:relative}.notification-trigger{color:#3658cb;cursor:pointer;background:#fff;border:1px solid #dfe5ef;border-radius:50%;place-items:center;width:36px;height:36px;font-size:23px;line-height:1;display:grid;position:relative}.notification-trigger:hover{background:#f3f6ff;border-color:#c9d5ff}.notification-count{border:2px solid var(--canvas);color:#fff;text-align:center;background:#e94d5f;border-radius:12px;min-width:17px;height:17px;padding:0 4px;font-size:9px;font-weight:800;line-height:13px;position:absolute;top:-5px;right:-6px}.notification-popover{background:#fff;border:1px solid #e2e8f2;border-radius:14px;width:min(380px,100vw - 24px);position:absolute;top:calc(100% + 12px);right:-48px;overflow:hidden;box-shadow:0 18px 50px #17284724}.notification-heading{border-bottom:1px solid #edf0f5;justify-content:space-between;align-items:center;padding:15px 16px;display:flex}.notification-heading strong{font-size:14px}.notification-heading button{color:#4263eb;font:inherit;cursor:pointer;background:0 0;border:0;font-size:11px;font-weight:700}.notification-list{max-height:390px;overflow:auto}.notification-item{width:100%;color:var(--ink);text-align:left;cursor:pointer;background:#fff;border:0;border-bottom:1px solid #f0f2f6;gap:5px;padding:13px 16px;display:grid}.notification-item:hover{background:#f7f9ff}.notification-item.unread{background:#f3f6ff}.notification-item-title{font-size:12px;font-weight:800}.notification-item-message{color:#596982;font-size:11px;line-height:1.5}.notification-item time{color:#8793a7;font-size:10px}.notification-empty{color:#748198;margin:0;padding:20px 16px;font-size:12px;line-height:1.5}.support-link{color:#3658cb;background:#f2f5ff;border:1px solid #d9e2ff;border-radius:8px;padding:8px 11px;font-size:10px;font-weight:750;text-decoration:none}.session-user-name{color:#34445f;text-overflow:ellipsis;white-space:nowrap;max-width:230px;font-size:11px;font-weight:650;overflow:hidden}.session-user-name small{max-width:230px;color:var(--muted);text-overflow:ellipsis;vertical-align:bottom;font-size:9px;font-weight:450;display:inline-block;overflow:hidden}.sign-out-button{color:#68768c;font:inherit;cursor:pointer;background:0 0;border:1px solid #e4e8ef;border-radius:7px;padding:7px 10px;font-size:9px}.sign-out-button:hover{color:#3659d5;background:#fff;border-color:#cbd5e7}.avatar{color:#3656d4;background:#e6ebff;border-radius:50%;place-items:center;width:39px;height:39px;font-size:12px;font-weight:750;display:grid}.welcome{color:#fff;background:radial-gradient(at 92% 10%,#4268bd 0,#0000 35%),linear-gradient(115deg,#172847,#243f70);border-radius:17px;justify-content:space-between;align-items:center;min-height:184px;margin:30px 0 22px;padding:30px 36px;display:flex;position:relative;overflow:hidden;box-shadow:0 12px 28px #182b4c20}.welcome:after{content:"";border:1px solid #ffffff18;border-radius:50%;width:280px;height:280px;position:absolute;top:-155px;right:56px;box-shadow:0 0 0 34px #ffffff08,0 0 0 70px #ffffff06}.welcome .eyebrow{color:#aebde1}.welcome h1{letter-spacing:-.035em;margin:0 0 8px;font-size:27px;font-weight:720}.welcome .muted{color:#d0d9eb;font-size:13px}.welcome-mark{color:#ffffff18;z-index:1;margin-right:22px;font-size:86px;line-height:1}.action-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:15px;display:grid}.action-card{background:var(--paper);border:1px solid var(--line);min-height:132px;color:var(--ink);border-radius:13px;padding:21px 20px 17px 72px;text-decoration:none;transition:transform .18s,box-shadow .18s,border-color .18s;position:relative;box-shadow:0 3px 9px #1d31500a}.action-card:hover{border-color:#d2daec;transform:translateY(-3px);box-shadow:0 12px 22px #1d315014}.action-icon{background:#fff0ee;border-radius:11px;place-items:center;width:39px;height:39px;font-size:17px;display:grid;position:absolute;top:20px;left:19px}.request .action-icon{background:#fff3e4}.mytickets .action-icon{background:#edf1ff}.action-label{letter-spacing:-.01em;margin:3px 0 7px;font-size:14px;font-weight:720;display:block}.action-card small{color:var(--muted);font-size:11px;line-height:1.45}.action-card b{color:#9ba8bc;font-size:17px;font-weight:500;position:absolute;bottom:13px;right:17px}.stats{grid-template-columns:repeat(3,1fr);gap:15px;margin:17px 0 34px;display:grid}.stat{border:1px solid var(--line);background:#fff;border-radius:12px;height:90px;padding:15px 18px;position:relative}.stat span{letter-spacing:.12em;color:#8390a4;font-size:9px;font-weight:750;display:block}.stat strong{letter-spacing:-.04em;margin-top:10px;font-size:25px;font-weight:750;line-height:1;display:block}.dot{border-radius:50%;width:8px;height:8px;position:absolute;top:20px;right:18px;box-shadow:0 0 0 4px #f4f6f9}.blue{background:#5475ef}.orange{background:#efa743}.green{background:#47a981}.recent{border:1px solid var(--line);background:#fff;border-radius:14px;padding:23px 24px 7px;box-shadow:0 3px 11px #1d315009}.my-tickets-heading{justify-content:space-between;align-items:end;gap:20px;margin:32px 0 20px;display:flex}.my-tickets-heading .back{margin-bottom:22px;display:inline-block}.my-tickets-heading .eyebrow{margin-bottom:7px}.my-tickets-heading h1{letter-spacing:-.035em;margin:0 0 7px;font-size:27px}.my-tickets-list{min-height:220px}.ticket-filters{flex-wrap:wrap;gap:8px;margin-bottom:18px;display:flex}.filter-chip{color:#68758b;font:inherit;cursor:pointer;background:#fff;border:1px solid #e5e9f0;border-radius:20px;padding:8px 12px;font-size:10px}.filter-chip:hover{border-color:#bdc9eb}.filter-chip.active{color:#3658d3;background:#edf2ff;border-color:#dce4ff;font-weight:700}.create-ticket-button{white-space:nowrap;align-items:center;text-decoration:none;display:inline-flex}.section-heading{justify-content:space-between;align-items:end;margin-bottom:15px;display:flex}.section-heading h2,.detail-panel h2{letter-spacing:-.02em;margin:0;font-size:17px;font-weight:720}.section-heading .eyebrow{margin-bottom:6px}.ticket-count{color:var(--muted);padding:0 2px 2px;font-size:11px}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;min-width:650px}th{text-align:left;color:#8c98aa;letter-spacing:.1em;border-bottom:1px solid var(--line);padding:12px 10px;font-size:9px;font-weight:750}td{color:#768299;border-bottom:1px solid #f0f2f6;padding:14px 10px;font-size:11px}tbody tr:last-child td{border:0}tbody tr:hover{background:#fafbfe}.ticket-no{color:#4263d9;font-weight:750;text-decoration:none}.ticket-title{color:#35445e;font-weight:630;text-decoration:none}.ticket-title:hover{text-decoration:underline}.type-pill{color:#66758c;background:#f1f3f7;border-radius:5px;padding:4px 7px;font-size:9px;font-weight:750}.badge{white-space:nowrap;border-radius:20px;padding:5px 9px;font-size:9px;font-weight:700}.badge-new{color:#3561d3;background:#edf2ff}.badge-progress{color:#a96e19;background:#fff4df}.badge-resolved{color:#287c5d;background:#eaf7f1}.badge-closed{color:#727d8f;background:#eff1f4}.empty,.notice{color:#66758d;background:#f5f7fc;border:1px solid #e8edf7;border-radius:9px;margin:14px 0;padding:15px;font-size:12px}.notice.error{color:#ad4138;background:#fff1f0;border-color:#ffd6d1}footer{text-align:center;color:#9ba5b4;padding:27px;font-size:10px}footer span{color:#c4ccda;padding:0 7px}.back{color:#64728a;font-size:12px;text-decoration:none}.back:hover{color:var(--blue)}.form-panel,.detail-panel{border:1px solid var(--line);background:#fff;border-radius:15px;max-width:740px;margin:38px auto;padding:33px 37px;box-shadow:0 7px 26px #192a4d0b}.form-panel h1,.detail-panel h1{letter-spacing:-.035em;margin:0 0 7px;font-size:26px}.form-panel form{margin-top:25px}.form-eyebrow{margin-top:24px}.form-section-heading{border-bottom:1px solid var(--line);color:#35445e;justify-content:space-between;align-items:center;margin:23px 0 2px;padding-bottom:10px;font-size:12px;font-weight:700;display:flex}.form-section-heading small,.field-hint{color:var(--muted);font-size:10px;font-weight:400}.field-hint{margin-top:6px;display:block}.system-fields-heading{margin-top:25px}.system-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-top:12px;display:grid}.system-field{background:#f8f9fc;border:1px solid #e8ecf3;border-radius:8px;flex-direction:column;gap:7px;padding:12px 13px;display:flex}.system-field span{color:#8390a4;letter-spacing:.04em;text-transform:uppercase;font-size:9px;font-weight:700}.system-field strong{color:#4f5e75;font-size:11px;font-weight:600}.form-panel label{margin:18px 0 7px;font-size:11px;font-weight:700;display:block}.form-panel input,.form-panel textarea,.form-panel select{font:inherit;width:100%;color:var(--ink);background:#fff;border:1px solid #dfe5ef;border-radius:8px;outline:none;padding:11px 12px;font-size:12px}.form-panel input:focus,.form-panel textarea:focus,.form-panel select:focus{border-color:#7596f1;box-shadow:0 0 0 3px #3568e81a}.form-panel textarea{resize:vertical}.type-select{grid-template-columns:1fr 1fr;gap:10px;display:grid}.type-select button{text-align:left;font:inherit;color:#52627c;cursor:pointer;background:#fff;border:1px solid #e0e6ef;border-radius:8px;padding:12px;font-size:12px;font-weight:600}.type-select button.selected{color:#2d56cb;background:#f5f7ff;border-color:#718ce8}.type-select small{float:right;color:#97a4b7}.form-row{grid-template-columns:1fr 1fr;gap:14px;display:grid}.form-row label{margin-top:16px}.form-actions{justify-content:flex-end;align-items:center;gap:20px;margin-top:21px;display:flex}.primary-button{color:#fff;font:inherit;cursor:pointer;background:#4263eb;border:0;border-radius:8px;padding:12px 18px;font-size:12px;font-weight:700;box-shadow:0 3px 8px #4263eb30}.primary-button:hover{background:#3454d4}.primary-button:disabled{opacity:.6}.detail-panel{max-width:850px}.detail-title{justify-content:space-between;align-items:center;gap:14px;display:flex}.detail-title h1{font-size:24px}.detail-meta{color:var(--muted);flex-wrap:wrap;gap:10px 24px;margin:20px 0;font-size:10px;display:flex}.detail-meta b{color:#40516d}.detail-panel hr{border:0;border-top:1px solid var(--line);margin:20px 0}.detail-panel h2{margin-bottom:8px;font-size:14px}.description{color:#596981;white-space:pre-wrap;font-size:13px;line-height:1.75}.ticket-image-gallery,.ticket-image-drafts{flex-wrap:wrap;gap:10px;margin-top:11px;display:flex}.ticket-image-view,.ticket-image-draft{color:#596981;background:#fff;border:1px solid #e3e8f1;border-radius:9px;align-content:start;gap:5px;width:150px;padding:6px;text-decoration:none;display:grid}.ticket-image-view img,.ticket-image-draft img{object-fit:contain;background:#f3f5f9;border-radius:5px;width:100%;height:105px;display:block}.ticket-image-view span,.ticket-image-draft span{color:#61708a;text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.ticket-image-input{gap:7px;margin-top:8px;display:grid}.ticket-image-input>label{color:#40516b;margin:0;font-size:10px;font-weight:700;display:block}.form-panel .ticket-image-input>label{margin:10px 0 0}.ticket-image-input-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ticket-image-input-actions span{color:#8490a3;font-size:9px;line-height:1.5}.ticket-image-file-input{display:none}.ticket-image-draft{position:relative}.ticket-image-draft button{color:#fff;cursor:pointer;background:#14213ad1;border:0;border-radius:50%;width:22px;height:22px;position:absolute;top:9px;right:9px}.ticket-image-error{color:#b42318;font-size:10px}@media (max-width:720px){.shell{padding:0 18px}.topbar{height:66px}.welcome{min-height:165px;margin-top:21px;padding:25px 23px}.welcome h1{font-size:22px}.welcome-mark{margin:0;font-size:58px}.action-grid{grid-template-columns:1fr;gap:10px}.action-card{min-height:104px}.stats{gap:8px;margin:14px 0 25px}.stat{height:78px;padding:14px 12px}.stat span{font-size:7px}.stat strong{font-size:22px}.dot{width:7px;height:7px;top:18px;right:13px}.recent{padding:18px 13px 6px}.form-panel,.detail-panel{margin:22px auto;padding:23px 18px}.my-tickets-heading{align-items:flex-start;margin-top:24px}.my-tickets-heading h1{font-size:23px}.create-ticket-button{padding:10px 12px;font-size:10px}.form-row{grid-template-columns:1fr;gap:0}.system-fields{grid-template-columns:1fr 1fr}.type-select{grid-template-columns:1fr}.user{font-size:10px}.session-user{gap:7px}.session-user-name{max-width:130px;font-size:10px}.session-user-name small{max-width:130px}.sign-out-button{padding:6px 7px;font-size:8px}.detail-title{align-items:flex-start}.detail-title h1{font-size:20px}}.support-heading{justify-content:space-between;align-items:flex-end;gap:20px;margin:34px 0 22px;display:flex}.support-heading h1{color:var(--navy);margin:7px 0;font-size:27px}.secondary-button{color:#40516b;font:inherit;cursor:pointer;background:#fff;border:1px solid #dfe5ef;border-radius:8px;padding:10px 13px;font-size:11px;font-weight:700}.support-success{color:#167448;background:#effaf5;border-color:#bde8d5}.support-access-help{margin-top:7px;display:block}.support-layout{grid-template-columns:minmax(270px,.85fr) minmax(0,1.55fr);align-items:start;gap:18px;margin:20px 0 40px;display:grid}.support-queue-panel,.support-detail-panel{border:1px solid var(--line);background:#fff;border-radius:13px;min-width:0;box-shadow:0 8px 24px #1b2b4510}.support-queue-panel{overflow:hidden}.support-queue-heading{padding:19px 18px 3px}.support-queue-heading h2,.support-detail-top h2{color:var(--navy);margin:5px 0 0;font-size:17px}.support-filters{border-bottom:1px solid var(--line);flex-wrap:wrap;gap:6px;padding:13px 15px;display:flex}.support-filters .filter-chip{padding:7px 9px;font-size:9px}.support-ticket-list{max-height:670px;overflow-y:auto}.support-ticket{width:100%;color:inherit;text-align:left;cursor:pointer;background:#fff;border:0;border-bottom:1px solid #edf0f5;padding:14px 16px;display:block}.support-ticket:hover,.support-ticket.active{background:#f5f7ff}.support-ticket.active{box-shadow:inset 3px 0 #4263eb}.support-ticket-top,.support-comment-meta,.support-detail-top{justify-content:space-between;align-items:center;gap:10px;display:flex}.support-ticket-badges{align-items:center;gap:5px;display:inline-flex}.support-ticket-sla{white-space:nowrap;border-radius:999px;padding:4px 7px;font-size:8px;font-weight:800}.support-ticket-sla.sla-overdue{color:#b42332;background:#ffebed}.support-ticket-sla.sla-soon{color:#966414;background:#fff3dc}.support-ticket-top strong{color:#3658cb;font-size:10px}.support-ticket-top .badge{padding:4px 7px;font-size:8px}.support-ticket-title,.support-ticket-meta{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.support-ticket-title{color:#293953;margin-top:9px;font-size:11px;font-weight:700}.support-ticket-meta{color:#7a879b;margin-top:6px;font-size:9px}.support-detail-panel{padding:22px}.support-src-admin-actions{background:#f8faff;border:1px solid #dfe6f2;border-radius:12px;gap:12px;margin:0 0 18px;padding:15px;display:grid}.support-src-admin-actions h3{color:var(--navy);margin:0 0 5px;font-size:12px}.support-src-admin-actions p{color:#71809a;margin:0;font-size:10px;line-height:1.6}.support-src-admin-buttons{flex-wrap:wrap;gap:8px;display:flex}.support-src-admin-buttons button{min-height:34px}.support-src-delete-button{color:#ad3441;font:inherit;cursor:pointer;background:#fff7f7;border:1px solid #f0c7cb;border-radius:9px;padding:8px 12px;font-size:10px;font-weight:700}.support-src-delete-button:hover:not(:disabled){background:#ffebed}.support-src-admin-buttons button:disabled{opacity:.55;cursor:not-allowed}.support-detail-top{align-items:flex-start}.support-detail-top .badge{flex:none}.support-detail-top .muted{margin:7px 0 0;font-size:10px}.support-ticket-info{background:#f8f9fc;border:1px solid #e9edf4;border-radius:9px;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:19px 0;padding:13px;display:grid}.support-ticket-info span{color:#7a879b;font-size:9px}.support-ticket-info b{color:#34445f;margin-top:4px;font-size:10px;display:block}.support-description{padding:2px 0 16px}.support-description h3,.support-comments h3,.employee-comments h2{color:var(--navy);margin:0 0 9px;font-size:13px}.support-description p,.support-comment p,.employee-comment p{color:#52627c;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:11px;line-height:1.7}.support-description .ticket-image-gallery{margin-top:12px}.support-controls{border-top:1px solid var(--line);border-bottom:1px solid var(--line);grid-template-columns:1fr 1fr;gap:14px;padding:15px 0;display:grid}.support-controls label,.support-comment-form>label:first-child{color:#40516b;margin-bottom:7px;font-size:10px;font-weight:700;display:block}.support-control-row{gap:7px;display:flex}.support-control-row input,.support-control-row select,.support-comment-form textarea{width:100%;min-width:0;color:var(--ink);font:inherit;background:#fff;border:1px solid #dfe5ef;border-radius:7px;padding:9px 10px;font-size:10px}.support-controls .primary-button,.support-comment-form .primary-button{flex:none;padding:9px 11px;font-size:9px}.support-controls small{color:#8793a6;margin-top:6px;font-size:8px;display:block}.support-comments{padding-top:17px}.support-comments-heading{justify-content:space-between;align-items:baseline;gap:10px;display:flex}.support-comments-heading span{color:#8793a6;font-size:9px}.support-no-comments{color:#7a879b;border:1px dashed #dfe5ef;border-radius:8px;padding:13px;font-size:10px}.support-comment-list{gap:8px;max-height:300px;display:grid;overflow-y:auto}.support-comment,.employee-comment{background:#fbfcfe;border:1px solid #e9edf4;border-radius:8px;padding:12px}.support-comment.internal{background:#fffaf0;border-color:#f0dfb6}.support-comment-meta strong,.employee-comment strong{color:#34445f;font-size:9px}.support-comment-meta span,.employee-comment small{color:#8793a6;font-size:8px}.support-comment p,.employee-comment p{margin-top:8px}.support-comment-form{gap:8px;margin-top:14px;display:grid}.support-comment-form textarea{resize:vertical}.support-internal-toggle{color:#68768c;align-items:center;gap:7px;font-size:9px;display:flex}.support-internal-toggle input{accent-color:#4263eb;width:auto}.support-comment-form .primary-button{justify-self:end}.support-update-form>.primary-button{margin:14px 0 0 auto;display:block}.admin-security-note{color:#52627c;background:#f7f9fd;border:1px solid #dce5f3;border-radius:10px;max-width:330px;padding:12px 15px;font-size:11px;line-height:1.6}.admin-user-panel{border:1px solid var(--line);background:#fff;border-radius:14px;padding:22px;box-shadow:0 8px 24px #1b2b4508}.admin-user-panel-heading{justify-content:space-between;align-items:center;gap:16px;margin-bottom:17px;display:flex}.admin-user-panel-heading h2{color:var(--ink);margin:0;font-size:18px}.admin-create-user-form{background:#fbfcfe;border:1px solid #e8edf5;border-radius:11px;grid-template-columns:repeat(2,minmax(0,1fr));align-items:end;gap:12px;margin-bottom:22px;padding:16px;display:grid}.admin-create-user-form>div{gap:6px;min-width:0;display:grid}.admin-create-user-form label{color:#506079;font-size:10px;font-weight:700}.admin-create-user-form input{width:100%;min-height:40px;color:var(--ink);font:inherit;background:#fff;border:1px solid #dce3ee;border-radius:8px;padding:9px 11px;font-size:11px}.admin-create-user-form .primary-button{white-space:nowrap;grid-column:1/-1;justify-self:start;min-height:40px}.admin-create-user-form .secondary-button{justify-self:start}.admin-approval-help{margin:0 0 15px}.admin-pending-src-panel{margin-bottom:15px}.admin-pending-src-count{color:#a46b12;vertical-align:2px;background:#fff2df;border-radius:999px;place-items:center;min-width:25px;height:25px;margin-left:5px;padding:0 6px;font-size:12px;display:inline-grid}.admin-pending-src-updated{color:#8793a6;font-size:10px}.admin-pending-src-list{gap:9px;display:grid}.admin-pending-src-entry{gap:8px;display:grid}.admin-pending-src-card{background:#fcfdff;border:1px solid #e9edf3;border-radius:10px;grid-template-columns:minmax(180px,1.4fr) minmax(175px,1fr) minmax(150px,.8fr) auto;align-items:center;gap:15px;padding:14px;display:grid}.admin-pending-src-main,.admin-pending-src-current,.admin-pending-src-wait{gap:5px;min-width:0;display:grid}.admin-pending-src-title{justify-items:start;gap:6px;display:grid}.admin-pending-src-title strong{color:#35445e;font-size:12px;line-height:1.5}.admin-pending-src-main>small,.admin-pending-src-wait small{color:#8290a5;overflow-wrap:anywhere;font-size:9px;line-height:1.5}.admin-pending-src-stage{color:#956c1c;background:#fff5df;border-radius:6px;justify-self:start;padding:4px 7px;font-size:9px;font-weight:750}.admin-pending-src-current strong,.admin-pending-src-wait strong{color:#43536d;font-size:10px}.admin-pending-src-current a{color:#4263d6;overflow-wrap:anywhere;font-size:9px;text-decoration:none}.admin-pending-src-actions{gap:6px;display:grid}.admin-pending-src-actions a,.admin-pending-src-actions button{text-align:center;white-space:nowrap;justify-content:center;min-height:31px;padding:7px 9px;font-size:9px;text-decoration:none}.admin-pending-src-actions button:disabled{cursor:wait;opacity:.65}.admin-pending-src-delete{color:#b14c43;font:inherit;cursor:pointer;background:#fff8f7;border:1px solid #f0d0cc;border-radius:8px;font-weight:700}.admin-pending-src-delete:hover{background:#fff0ee;border-color:#e8aaa4}.admin-pending-src-edit{background:#f9fbff;border:1px solid #dfe6f2;border-radius:11px;gap:13px;padding:18px;display:grid}.admin-pending-src-edit-heading strong,.admin-pending-src-edit-heading small{display:block}.admin-pending-src-edit-heading strong{color:#30415f;font-size:12px}.admin-pending-src-edit-heading small{color:#7b899f;margin-top:5px;font-size:10px;line-height:1.5}.admin-pending-src-edit-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.admin-pending-src-edit-grid label{color:#506079;align-content:start;gap:6px;min-width:0;font-size:10px;font-weight:700;display:grid}.admin-pending-src-edit-grid input,.admin-pending-src-edit-grid select,.admin-pending-src-edit-grid textarea{width:100%;min-width:0;color:var(--ink);font:inherit;background:#fff;border:1px solid #dfe5ef;border-radius:8px;padding:10px 11px;font-size:11px}.admin-pending-src-edit-grid textarea{resize:vertical;line-height:1.55}.admin-pending-src-edit-grid input:focus,.admin-pending-src-edit-grid select:focus,.admin-pending-src-edit-grid textarea:focus{border-color:#7596f1;outline:none;box-shadow:0 0 0 3px #3568e81a}.admin-pending-src-edit-wide{grid-column:1/-1}.admin-pending-src-edit-chain{color:#748198;overflow-wrap:anywhere;background:#fff;border:1px solid #e7ebf2;border-radius:8px;padding:10px 12px;font-size:10px;line-height:1.8}.admin-pending-src-edit-chain strong{color:#40516b}.admin-pending-src-edit-actions{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.admin-pending-src-edit-actions .primary-button,.admin-pending-src-edit-actions .secondary-button{min-height:36px;padding:9px 12px;font-size:10px}.admin-pending-src-edit-actions button:disabled{cursor:wait;opacity:.6}.admin-pending-src-notice{color:#267451;background:#f0faf5;border-color:#ccebdc}.admin-src-approver-form{gap:16px;display:grid}.admin-src-new-department{background:#fafbfe;border:1px solid #e5eaf2;border-radius:10px;gap:7px;max-width:680px;padding:13px;display:grid}.admin-src-department-grid,.admin-src-global-approvers{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.admin-src-department-grid>div,.admin-src-global-approvers>div{gap:6px;min-width:0;display:grid}.admin-src-approver-form label{color:#506079;font-size:10px;font-weight:700}.admin-src-approver-form input{width:100%;min-height:40px;color:var(--ink);font:inherit;background:#fff;border:1px solid #dce3ee;border-radius:8px;padding:9px 11px;font-size:11px}.admin-src-approver-form .primary-button{justify-self:start}.admin-src-email-list{flex-wrap:wrap;align-items:center;gap:6px;min-height:24px;display:flex}.admin-src-email-chip{color:#3856a8;overflow-wrap:anywhere;background:#f4f7ff;border:1px solid #d8e1f1;border-radius:999px;align-items:center;gap:6px;max-width:100%;padding:4px 7px 4px 9px;font-size:9px;display:inline-flex}.admin-src-email-chip button{color:#435477;width:17px;height:17px;font:inherit;cursor:pointer;background:#e5ebfa;border:0;border-radius:50%;padding:0;line-height:17px}.admin-src-email-empty{color:#97a1b3;font-size:9px}.admin-src-email-add-row{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:7px;display:grid}.admin-src-email-add-row .secondary-button{white-space:nowrap;min-height:40px;padding:8px 10px}.admin-credential-actions{flex-wrap:wrap;gap:8px;margin:10px 0;display:flex}.admin-user-list{gap:9px;display:grid}.admin-user-row{background:#fbfcfe;border:1px solid #e8edf5;border-radius:10px;grid-template-columns:minmax(0,1fr) auto auto auto;align-items:center;gap:16px;padding:13px 14px;display:grid}.admin-user-identity{gap:4px;min-width:0;display:grid}.admin-user-identity strong{color:#34445f;font-size:12px}.admin-user-identity span{color:#7a879b;overflow-wrap:anywhere;font-size:10px}.admin-user-status{white-space:nowrap;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:700}.admin-user-status.verified{color:#28704f;background:#eaf8f1}.admin-user-status.pending{color:#92651b;background:#fff4df}.admin-user-status.inactive{color:#a7443d;background:#fff0ee}.admin-user-filters{flex-wrap:wrap;gap:7px;margin:0 0 13px;display:flex}.admin-user-filter{color:#617087;font:inherit;cursor:pointer;background:#fff;border:1px solid #e4e9f1;border-radius:999px;align-items:center;gap:7px;padding:7px 10px;font-size:10px;font-weight:650;display:inline-flex}.admin-user-filter span{color:#586981;background:#f1f4f9;border-radius:999px;place-items:center;min-width:19px;height:19px;padding:0 5px;font-size:9px;display:inline-grid}.admin-user-filter.active{color:#3558c9;background:#f2f5ff;border-color:#cfd9fb}.admin-user-actions{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.admin-user-delete{color:#b14c43;font:inherit;cursor:pointer;background:#fff8f7;border:1px solid #f0d0cc;border-radius:8px;padding:8px 10px;font-size:10px;font-weight:700}.admin-user-delete:hover:not(:disabled){background:#fff0ee;border-color:#e8aaa4}.admin-user-delete:disabled{cursor:wait;opacity:.55}.admin-user-row .secondary-button{padding:8px 11px;font-size:10px}.admin-access-panel{margin-top:16px}.admin-access-panel .admin-user-panel-heading{align-items:flex-start}.admin-access-panel .admin-user-panel-heading .muted{margin:6px 0 0;font-size:11px}.admin-access-note{color:#748198;margin:0 0 13px;font-size:10px;line-height:1.6}.admin-access-table-wrap{border:1px solid #e8edf5;border-radius:10px;overflow-x:auto}.admin-access-table{border-collapse:collapse;color:#4d5c73;text-align:left;width:100%;font-size:10px}.admin-access-table th,.admin-access-table td{vertical-align:middle;border-bottom:1px solid #edf0f5;padding:11px 12px}.admin-access-table th{color:#748198;white-space:nowrap;background:#f8faff;font-size:9px;font-weight:750}.admin-access-table tbody tr:last-child td{border-bottom:0}.admin-access-table tbody tr:hover{background:#fbfcff}.admin-access-table td:first-child strong,.admin-access-table td:first-child span{display:block}.admin-access-table td:first-child strong{color:#34445f;font-size:10px}.admin-access-table td:first-child span{color:#8490a3;overflow-wrap:anywhere;margin-top:4px}.admin-access-table code{color:#4e5d75;font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:10px}.admin-presence-status{white-space:nowrap;align-items:center;gap:6px;display:inline-flex}.admin-presence-status i{background:#a3adbd;border-radius:50%;width:7px;height:7px}.admin-presence-status.online i{background:#27a46b;box-shadow:0 0 0 3px #27a46b1c}.admin-access-inactive{color:#aa5149;margin-top:4px;font-size:9px;display:block}.support-success a{color:#176b47;font-weight:700}.employee-comments{border-top:1px solid var(--line);gap:9px;margin-top:24px;padding-top:20px;display:grid}.requester-reply-form{background:#f8faff;border:1px solid #e4e9f2;border-radius:12px;gap:10px;margin-top:8px;padding:15px;display:grid}.requester-reply-form .primary-button{justify-self:end}.src-approval-contacts{color:#67758c;background:#f8faff;border:1px solid #e6ebf3;border-radius:10px;gap:7px;margin:2px 0 12px;padding:12px 14px;font-size:11px;display:grid}.src-approval-contacts span{flex-wrap:wrap;justify-content:space-between;gap:5px 14px;display:flex}.src-approval-contacts b{color:#34445f;overflow-wrap:anywhere}.employee-comment>div{justify-content:space-between;gap:10px;display:flex}.dashboard-heading{justify-content:space-between;align-items:flex-end;gap:20px;margin:32px 0 22px;display:flex}.dashboard-heading h1,.knowledge-heading h1{color:var(--navy);letter-spacing:-.04em;margin:8px 0 7px;font-size:28px}.dashboard-heading .muted{margin:0}.dashboard-metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.dashboard-metric{background:#fff;border:1px solid #e7ebf2;border-radius:13px;gap:8px;min-height:130px;padding:17px 19px;display:grid;position:relative;overflow:hidden;box-shadow:0 4px 14px #15284508}.dashboard-metric:after{content:"";opacity:.07;background:currentColor;border-radius:50%;width:88px;height:88px;position:absolute;bottom:-29px;right:-18px}.dashboard-metric>span{color:#6b7890;font-size:11px;font-weight:700}.dashboard-metric>strong{color:currentColor;font-size:34px;line-height:1}.dashboard-metric>small{color:#8994a6;font-size:9px}.dashboard-metric.blue{color:#4163da}.dashboard-metric.violet{color:#7655bd}.dashboard-metric.orange{color:#d78222}.dashboard-metric.red{color:#c84b49}.dashboard-metric.amber{color:#aa781c}.dashboard-metric.green{color:#328263}.dashboard-main-grid{grid-template-columns:minmax(0,1.45fr) minmax(290px,.85fr);gap:14px;margin-top:15px;display:grid}.dashboard-panel{background:#fff;border:1px solid #e7ebf2;border-radius:13px;min-width:0;padding:19px;box-shadow:0 4px 14px #15284508}.dashboard-panel-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:15px;display:flex}.dashboard-panel-heading .eyebrow{margin:0 0 5px}.dashboard-panel-heading h2{color:var(--navy);margin:0;font-size:15px}.dashboard-panel-heading>a{color:#4263eb;font-size:10px;font-weight:700;text-decoration:none}.dashboard-today-count{color:#4263bb;white-space:nowrap;background:#f0f4ff;border-radius:7px;padding:6px 9px;font-size:9px;font-weight:700}.dashboard-chart{grid-template-columns:repeat(7,minmax(0,1fr));align-items:end;gap:13px;height:172px;padding-top:14px;display:grid}.dashboard-chart-day{grid-template-rows:14px 1fr 15px;place-items:end center;gap:5px;height:100%;display:grid}.dashboard-chart-value,.dashboard-chart-day small{color:#8591a5;font-variant-numeric:tabular-nums;font-size:9px}.dashboard-chart-track{background:#f0f3f8;border-radius:7px 7px 3px 3px;align-items:flex-end;width:min(36px,82%);height:100%;display:flex;overflow:hidden}.dashboard-chart-track i{background:linear-gradient(#7290ff,#4263eb);border-radius:7px 7px 3px 3px;width:100%;min-height:3px;display:block}.ticket-period-panel{margin-top:14px}.ticket-period-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:14px;margin-bottom:21px;display:flex}.ticket-period-header .dashboard-panel-heading{margin:0}.ticket-period-caption{color:#7d899c;white-space:nowrap;background:#f4f6fa;border-radius:7px;padding:6px 9px;font-size:9px;display:inline-flex}.ticket-period-tabs{background:#f7f8fb;border:1px solid #e8ecf3;border-radius:10px;gap:3px;padding:4px;display:inline-flex}.ticket-period-tabs button{color:#718097;min-width:55px;font:inherit;cursor:pointer;background:0 0;border:0;border-radius:7px;padding:7px 10px;font-size:10px;font-weight:700}.ticket-period-tabs button.active{color:#3959c5;background:#fff;box-shadow:0 2px 7px #192b4d12}.ticket-period-content{grid-template-columns:minmax(205px,.7fr) minmax(0,1.3fr);align-items:center;gap:clamp(25px,8vw,100px);min-height:225px;padding:4px clamp(5px,6vw,72px);display:grid}.ticket-donut-wrap{justify-items:center;gap:10px;display:grid}.ticket-donut{aspect-ratio:1;border-radius:50%;place-items:center;width:188px;display:grid;position:relative;box-shadow:0 8px 22px #25385812}.ticket-donut-center{background:#fff;border-radius:50%;align-content:center;justify-items:center;width:70%;height:70%;display:grid;box-shadow:inset 0 0 0 1px #edf0f5}.ticket-donut-center strong{color:#253653;font-variant-numeric:tabular-nums;font-size:34px;line-height:1}.ticket-donut-center span,.ticket-donut-wrap>p{color:#8994a6;font-size:10px}.ticket-donut-center span{margin-top:5px}.ticket-donut-wrap>p{margin:0;font-weight:700}.ticket-period-legend{gap:5px;width:100%;max-width:480px;display:grid}.ticket-period-legend-row{background:#fff;border:1px solid #edf0f5;border-radius:9px;grid-template-columns:minmax(0,1fr) 55px 45px;align-items:center;gap:12px;padding:11px 12px;display:grid}.ticket-period-legend-label{color:#5e6d83;align-items:center;gap:9px;font-size:11px;font-weight:650;display:inline-flex}.ticket-period-legend-label i{border-radius:50%;flex:0 0 9px;width:9px;height:9px}.ticket-period-legend-row strong{color:#30405a;text-align:right;font-variant-numeric:tabular-nums;font-size:13px}.ticket-period-legend-row small{color:#8994a6;text-align:right;font-variant-numeric:tabular-nums;font-size:10px}.ticket-period-note{color:#8994a6;margin:7px 2px 0;font-size:9px;line-height:1.55}.online-users-panel{margin-top:14px}.online-users-count{color:#318366;background:#eaf7f0;border-radius:999px;align-items:center;gap:6px;padding:6px 9px;font-size:10px;font-weight:750;display:inline-flex}.online-users-count i,.online-user-avatar i{background:#3eaa78;border-radius:50%;width:7px;height:7px;display:inline-block;box-shadow:0 0 0 3px #d9f2e5}.online-users-help{color:#8994a6;margin:-5px 0 13px;font-size:9px}.online-users-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.online-user-row{background:#fcfdff;border:1px solid #edf0f5;border-radius:9px;align-items:center;gap:10px;min-width:0;padding:10px;display:flex}.online-user-avatar{color:#4d62bd;background:#edf1ff;border-radius:50%;flex:0 0 34px;place-items:center;width:34px;height:34px;font-size:10px;font-weight:800;display:grid;position:relative}.online-user-avatar i{border:1px solid #fff;position:absolute;bottom:0;right:0}.online-user-identity{gap:3px;min-width:0;display:grid}.online-user-identity strong{color:#3b4a63;font-size:10px}.online-user-identity small{color:#8491a5;overflow-wrap:anywhere;font-size:9px}.online-user-active{color:#4c9a78;white-space:nowrap;margin-left:auto;font-size:8px}.dashboard-action-link{color:inherit;border-top:1px solid #eef1f5;grid-template-columns:35px minmax(0,1fr) 15px;align-items:center;gap:10px;padding:12px 0;text-decoration:none;display:grid}.dashboard-action-icon{color:#4263d6;background:#eff3ff;border-radius:10px;place-items:center;width:34px;height:34px;font-size:13px;font-weight:800;display:grid}.dashboard-action-icon.urgent{color:#bf4541;background:#fff0ee}.dashboard-action-icon.assign{color:#aa761b;background:#fff6e8}.dashboard-action-link>span:nth-child(2){gap:4px;display:grid}.dashboard-action-link strong{color:#34445f;font-size:10px}.dashboard-action-link small{color:#8793a6;font-size:9px}.dashboard-action-link>b{color:#8b97aa}.dashboard-recent-panel{margin-top:15px}.dashboard-recent-list{display:grid}.dashboard-recent-row{min-width:0;color:inherit;border-top:1px solid #eef1f5;grid-template-columns:118px minmax(0,1fr) auto auto 16px;align-items:center;gap:12px;padding:12px 0;text-decoration:none;display:grid}.dashboard-ticket-number{color:#4263d6;font-size:10px;font-weight:750}.dashboard-recent-title{gap:4px;min-width:0;display:grid}.dashboard-recent-title strong{color:#34445f;text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.dashboard-recent-title small{color:#8793a6;text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}.dashboard-row-arrow{color:#9aa4b4}.priority-label{color:#77849a;font-size:9px;font-weight:700}.priority-label.priority-urgent{color:#bb3e3c}.priority-label.priority-high{color:#c3791e}.knowledge-heading{margin-top:28px}.knowledge-ticket-link{color:#4263d6;white-space:nowrap;text-decoration:none}.knowledge-manage-bar{background:#f7f9ff;border:1px solid #dfe6fb;border-radius:11px;justify-content:space-between;align-items:center;gap:16px;margin:18px 0;padding:15px 17px;display:flex}.knowledge-manage-bar>div{gap:4px;display:grid}.knowledge-manage-bar strong{color:#34445f;font-size:11px}.knowledge-manage-bar span{color:#8490a3;font-size:9px}.knowledge-editor,.knowledge-search-panel,.knowledge-article{background:#fff;border:1px solid #e7ebf2;border-radius:13px;margin:18px 0;padding:21px;box-shadow:0 4px 14px #15284508}.knowledge-editor-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:17px;display:flex}.knowledge-editor-heading .eyebrow{margin:0 0 5px}.knowledge-editor-heading h2,.knowledge-results-heading h2{color:var(--navy);margin:0;font-size:16px}.knowledge-editor-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.knowledge-field{align-content:start;gap:6px;min-width:0;display:grid}.knowledge-field-wide{grid-column:1/-1}.knowledge-field label,.knowledge-search-panel>label{color:#506079;font-size:10px;font-weight:750}.knowledge-field input,.knowledge-field select,.knowledge-field textarea,.knowledge-search-row input,.knowledge-search-row select{width:100%;min-width:0;color:var(--ink);font:inherit;background:#fff;border:1px solid #dfe5ef;border-radius:8px;padding:10px 11px;font-size:11px}.knowledge-field textarea{resize:vertical;line-height:1.65}.knowledge-rich-editor{gap:6px;min-width:0;display:grid}.knowledge-format-toolbar{background:#f7f9fc;border:1px solid #dfe5ef;border-radius:9px 9px 0 0;flex-wrap:wrap;align-items:center;gap:5px;padding:8px;display:flex}.knowledge-format-button{color:#455570;min-height:30px;font:inherit;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:6px;padding:5px 8px;font-size:10px;font-weight:650}.knowledge-format-button:hover:not(:disabled){background:#fff;border-color:#d9e1f0}.knowledge-format-button.is-active{color:#3457d5;background:#eaf0ff;border-color:#cbd7ff}.knowledge-format-button:disabled{opacity:.45;cursor:not-allowed}.knowledge-format-divider{background:#dfe5ef;align-self:stretch;width:1px;margin:2px 3px}.knowledge-editor-canvas{background:#fff;border:1px solid #dfe5ef;border-top:0;border-radius:0 0 9px 9px;min-height:270px;padding:12px 14px}.knowledge-editor-prose{min-height:245px;color:var(--ink);overflow-wrap:anywhere;outline:none;font-size:12px;line-height:1.75}.knowledge-editor-prose p,.knowledge-article-content p{margin:0 0 10px}.knowledge-editor-prose h1,.knowledge-editor-prose h2,.knowledge-editor-prose h3,.knowledge-article-content h1,.knowledge-article-content h2,.knowledge-article-content h3{color:var(--navy);margin:18px 0 9px;line-height:1.35}.knowledge-editor-prose h1,.knowledge-article-content h1{font-size:21px}.knowledge-editor-prose h2,.knowledge-article-content h2{font-size:18px}.knowledge-editor-prose h3,.knowledge-article-content h3{font-size:15px}.knowledge-editor-prose ul,.knowledge-editor-prose ol,.knowledge-article-content ul,.knowledge-article-content ol{margin:8px 0 14px;padding-left:25px}.knowledge-editor-prose blockquote,.knowledge-article-content blockquote{color:#586883;background:#f6f8ff;border-left:3px solid #9eb1f3;margin:12px 0;padding:8px 13px}.knowledge-editor-prose a,.knowledge-article-content a{color:#365bd8;text-underline-offset:2px;text-decoration:underline}.knowledge-editor-counter,.knowledge-field small{color:#8994a6;text-align:right;font-size:9px}.knowledge-publish-toggle{color:#53627a;align-items:center;gap:8px;margin:16px 0;font-size:10px;display:flex}.knowledge-publish-toggle input{accent-color:#4263eb}.knowledge-search-panel{gap:9px;display:grid}.knowledge-search-row{grid-template-columns:minmax(0,1fr) 190px;gap:9px;display:grid}.knowledge-results-heading{justify-content:space-between;align-items:baseline;gap:12px;margin:24px 0 12px;display:flex}.knowledge-results-heading>span{color:#8490a3;font-size:9px}.knowledge-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.knowledge-card{background:#fff;border:1px solid #e7ebf2;border-radius:12px;align-content:start;gap:11px;min-width:0;padding:17px;display:grid;box-shadow:0 4px 14px #15284508}.knowledge-card-top,.knowledge-card-footer,.knowledge-article-meta{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;display:flex}.knowledge-category,.knowledge-draft-badge{color:#4263c1;background:#eff3ff;border-radius:999px;align-items:center;padding:5px 8px;font-size:8px;font-weight:750;display:inline-flex}.knowledge-draft-badge{color:#93651a;background:#fff3df}.knowledge-card-link{color:inherit;text-decoration:none}.knowledge-card-link h3{color:#263a5d;margin:0 0 7px;font-size:14px;line-height:1.4}.knowledge-card-link p{color:#78869b;margin:0;font-size:10px;line-height:1.65}.knowledge-card-footer{color:#8b97a9;border-top:1px solid #eef1f5;padding-top:8px;font-size:8px}.knowledge-edit-button{color:#4263d6;font:inherit;cursor:pointer;background:0 0;border:0;font-weight:750}.knowledge-tags{flex-wrap:wrap;gap:5px;display:flex}.knowledge-tags span{color:#7b879a;background:#f4f6f9;border-radius:5px;padding:4px 6px;font-size:8px}.knowledge-article{max-width:860px;margin:30px auto;padding:28px 32px}.knowledge-article-meta{color:#8793a6;justify-content:flex-start;margin-top:22px;font-size:9px}.knowledge-article h1{color:var(--navy);margin:17px 0 9px;font-size:28px;line-height:1.25}.knowledge-article-content{color:#465875;overflow-wrap:anywhere;border-top:1px solid #e9edf3;margin-top:22px;padding-top:20px;font-size:12px;line-height:1.85}.knowledge-article-actions{border-top:1px solid #e9edf3;flex-wrap:wrap;gap:9px;margin-top:24px;padding-top:18px;display:flex}.knowledge-article-actions a{text-decoration:none}@media (max-width:900px){.dashboard-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-main-grid{grid-template-columns:minmax(0,1fr)}.ticket-period-content{gap:24px;padding:4px 8px}}@media (max-width:720px){.topbar{flex-wrap:wrap;gap:8px;height:auto;min-height:66px;padding:10px 0}.brand{letter-spacing:.04em;gap:6px;font-size:11px}.session-user{flex-wrap:wrap;justify-content:flex-end;gap:5px;max-width:100%}.session-user-name{display:none}.avatar{width:30px;height:30px}.support-link{padding:5px 6px;font-size:8px}.sign-out-button{padding:5px 7px}.dashboard-heading{flex-direction:column;align-items:flex-start;margin-top:24px}.dashboard-metrics{gap:8px}.dashboard-metric{min-height:113px;padding:13px}.dashboard-metric>strong{font-size:29px}.dashboard-panel{padding:15px}.ticket-period-header{align-items:flex-start}.ticket-period-content{grid-template-columns:minmax(0,1fr);gap:20px;padding:0}.ticket-donut{width:165px}.ticket-period-legend{max-width:none}.ticket-period-legend-row{grid-template-columns:minmax(0,1fr) 45px 38px}.dashboard-recent-row{grid-template-columns:minmax(80px,.6fr) minmax(0,1.4fr) auto;gap:8px}.dashboard-recent-row .priority-label,.dashboard-recent-row .badge{display:none}.knowledge-heading{align-items:flex-start}.knowledge-ticket-link{white-space:normal}.knowledge-manage-bar{flex-direction:column;align-items:flex-start}.knowledge-editor,.knowledge-search-panel{padding:15px}.knowledge-editor-grid,.knowledge-grid{grid-template-columns:1fr}.knowledge-field-wide{grid-column:auto}.knowledge-search-row{grid-template-columns:minmax(0,1fr)}.knowledge-article{margin:18px auto;padding:19px}.knowledge-article h1{font-size:23px}}@media (max-width:900px){.support-layout{grid-template-columns:minmax(250px,.85fr) minmax(0,1.2fr)}.support-controls{grid-template-columns:1fr}}@media (max-width:720px){.session-user{gap:6px}.support-link{padding:6px 7px;font-size:8px}.session-user-name{max-width:112px;font-size:9px}.sign-out-button{padding:6px 7px}.support-heading{flex-direction:column;align-items:flex-start;margin-top:25px}.support-layout{grid-template-columns:1fr}.admin-user-row{grid-template-columns:minmax(0,1fr) auto;gap:10px}.admin-create-user-form,.admin-src-department-grid,.admin-src-global-approvers,.admin-src-email-add-row{grid-template-columns:1fr}.admin-src-email-add-row .secondary-button{width:100%}.admin-user-row>.secondary-button,.admin-user-actions{grid-column:1/-1}.admin-user-row>.secondary-button{justify-self:stretch}.admin-user-actions{justify-content:stretch}.admin-user-actions>button{flex:1}.admin-access-panel{padding:16px}.admin-access-table{min-width:700px}.admin-create-user-form .primary-button{width:100%}.admin-security-note{max-width:none}.support-ticket-list{max-height:360px}.support-detail-panel{padding:17px}.support-ticket-info{gap:8px}.support-comments-heading{flex-direction:column;align-items:flex-start}.requester-reply-form .primary-button{width:100%}}.approval-heading{justify-content:space-between;align-items:flex-end;margin:34px 0 22px;display:flex}.approval-heading h1,.src-approval-summary h2,.src-resubmit-form h2{color:#1d2a43;margin:5px 0 8px}.approval-inbox{gap:14px;display:grid}.approval-card,.src-resubmit-form,.src-approval-summary{background:#fff;border:1px solid #e5eaf2;border-radius:14px;padding:20px;box-shadow:0 5px 18px #1d2a4308}.approval-card-heading,.src-approval-summary-heading{justify-content:space-between;align-items:flex-start;gap:14px;display:flex}.approval-card-heading h2{margin:10px 0 0;font-size:18px}.approval-meta{color:#728097;flex-wrap:wrap;gap:9px 20px;margin:15px 0;font-size:12px;display:flex}.approval-meta b{color:#273650}.approval-description{color:#47566d;white-space:pre-wrap;background:#f7f9fc;border-radius:9px;padding:14px;line-height:1.65}.approval-card>label,.src-resubmit-form>label{color:#42516a;margin:14px 0 7px;font-size:12px;font-weight:700;display:block}.approval-card textarea,.src-resubmit-form input,.src-resubmit-form select{width:100%}.approval-actions{flex-wrap:wrap;gap:9px;margin-top:13px;display:flex}.approval-reject-button,.approval-returned-badge{color:#b94a42;background:#fff5f3;border-color:#f0c5c1}.approval-pending-badge,.approval-returned-badge{color:#906b17;white-space:nowrap;background:#fff9e9;border:1px solid #f0dca9;border-radius:7px;align-items:center;padding:4px 7px;font-size:9px;font-weight:750;display:inline-flex}.approval-returned-badge{color:#b94a42;background:#fff5f3;border-color:#f0c5c1}.src-approval-summary{background:#fffdf7;border-left:4px solid #e2b54b;margin:20px 0}.src-approval-summary.approved{background:#f6fcf9;border-left-color:#4aa583}.src-approval-summary.returned{background:#fff8f6;border-left-color:#d9675e}.src-approval-summary-heading>span{color:#8c6817;background:#fff1cb;border-radius:50%;place-items:center;width:34px;height:34px;font-weight:800;display:grid}.src-approval-summary.approved .src-approval-summary-heading>span{color:#318366;background:#e3f6ed}.src-approval-summary.returned .src-approval-summary-heading>span{color:#b94a42;background:#ffe8e4}.src-approval-summary>p{color:#64728a;font-size:13px;line-height:1.6}.src-approval-rounds{gap:12px;margin:17px 0;display:grid}.src-approval-round{gap:8px;display:grid}.src-approval-round>strong{color:#53627a;font-size:11px}.src-approval-step{background:#fff;border-radius:8px;align-items:flex-start;gap:9px;padding:9px 10px;display:flex}.approval-step-dot{background:#ccd3de;border-radius:50%;flex:0 0 9px;width:9px;height:9px;margin-top:4px}.approval-step-dot.pending{background:#dea938;box-shadow:0 0 0 3px #fff1cf}.approval-step-dot.approved{background:#48a17e;box-shadow:0 0 0 3px #e3f6ed}.approval-step-dot.rejected{background:#d9675e;box-shadow:0 0 0 3px #ffe8e4}.approval-step-dot.cancelled{background:#a8b0bd}.src-approval-step b,.src-approval-step small{display:block}.src-approval-step b{color:#34435d;font-size:12px}.src-approval-step small{color:#7d8aa0;margin-top:3px;font-size:10px}.src-approval-step p{color:#b54c43;white-space:pre-wrap;margin:6px 0 0;font-size:12px}.src-resubmit-form{gap:4px;margin:18px 0;display:grid}.src-approval-block-notice{color:#785d1b;background:#fffaf0;border-color:#f0dfb3;margin:12px 0}@media (max-width:720px){.approval-heading{margin-top:24px}.approval-card,.src-resubmit-form,.src-approval-summary{padding:15px}.approval-actions{flex-direction:column}.approval-actions button{width:100%}}@media (max-width:900px){.admin-pending-src-card{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-pending-src-actions{flex-wrap:wrap;display:flex}.online-users-list{grid-template-columns:minmax(0,1fr)}}@media (max-width:720px){.admin-pending-src-card{grid-template-columns:minmax(0,1fr);gap:11px}.admin-pending-src-actions{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.admin-pending-src-edit{padding:14px}.admin-pending-src-edit-grid{grid-template-columns:minmax(0,1fr)}.admin-pending-src-edit-wide{grid-column:auto}.admin-pending-src-edit-actions{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.admin-pending-src-edit-actions button{width:100%}.online-user-row{align-items:flex-start}.online-user-active{margin-top:4px}}.knowledge-article{max-width:900px;padding:36px 42px}.knowledge-article-meta{gap:10px;font-size:12px}.knowledge-article h1{font-size:32px;line-height:1.3}.knowledge-article-intro{background:#f7f9ff;border:1px solid #e5eafb;border-radius:10px;margin-top:18px;padding:15px 18px}.knowledge-article-intro-label{color:#5269bf;letter-spacing:.04em;margin-bottom:6px;font-size:11px;font-weight:700;display:block}.knowledge-article-summary{color:#44536b;margin:0;font-size:16px;line-height:1.8}.knowledge-article-content{color:#26364d;font-size:16px;line-height:1.85}.knowledge-article-content p{margin:0 0 16px}.knowledge-article-content h1,.knowledge-article-content h2,.knowledge-article-content h3{margin:26px 0 12px;line-height:1.4}.knowledge-article-content h1{font-size:26px}.knowledge-article-content h2{font-size:23px}.knowledge-article-content h3{font-size:19px}.knowledge-article-content ul,.knowledge-article-content ol{margin:12px 0 20px;padding-left:30px}.knowledge-article-content li{margin:0 0 9px;padding-left:4px}.knowledge-article-content li p{margin:0}.knowledge-article-content blockquote{border-radius:0 8px 8px 0;font-size:15px}@media (max-width:720px){.knowledge-article{padding:22px 18px}.knowledge-article h1{font-size:25px}.knowledge-article-summary,.knowledge-article-content{font-size:15px}}.internal-documents-heading{align-items:center}.internal-documents-heading h1{margin:8px 0}.internal-documents-readonly-badge{color:#5e6d83;background:#f7f9fd;border:1px solid #dfe7f5;border-radius:9px;padding:10px 13px;font-size:12px;font-weight:650}.internal-documents-manage{background:#fff;border:1px solid #e3e9f3;border-radius:12px;justify-content:space-between;align-items:center;gap:16px;margin:18px 0;padding:17px 19px;display:flex}.internal-documents-manage>div{gap:5px;display:grid}.internal-documents-manage strong{color:var(--navy);font-size:14px}.internal-documents-manage span{color:#718097;font-size:12px}.internal-document-editor,.internal-documents-filters,.internal-document-article{background:#fff;border:1px solid #e5eaf2;border-radius:14px;margin:18px 0;padding:24px;box-shadow:0 5px 18px #15284508}.internal-document-editor-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:18px;display:flex}.internal-document-editor-heading h2{color:var(--navy);margin:0}.internal-document-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.internal-document-form-wide{grid-column:1/-1}.internal-document-form-actions{flex-wrap:wrap;gap:10px;display:flex}.danger-button{color:#a63e35;font:inherit;cursor:pointer;background:#fff6f5;border:1px solid #f0c9c4;border-radius:8px;padding:9px 13px;font-size:12px;font-weight:650}.danger-button:disabled{opacity:.55;cursor:not-allowed}.internal-documents-filters{grid-template-columns:minmax(0,1fr) 230px;align-items:end;gap:12px;display:grid}.internal-documents-filters>div{gap:6px;display:grid}.internal-documents-filters label{color:#506079;font-size:12px;font-weight:700}.internal-documents-filters input,.internal-documents-filters select{min-width:0;color:var(--ink);font:inherit;background:#fff;border:1px solid #dfe5ef;border-radius:8px;padding:11px 12px;font-size:14px}.internal-documents-results-heading{justify-content:space-between;align-items:end;gap:12px;margin:28px 0 14px;display:flex}.internal-documents-results-heading h2{color:var(--navy);margin:0 0 5px;font-size:20px}.internal-documents-results-heading p{color:#738198;margin:0;font-size:13px}.internal-documents-results-heading>span{color:#738198;font-size:12px}.internal-documents-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.internal-document-card{background:#fff;border:1px solid #e5eaf2;border-radius:13px;align-content:start;gap:12px;min-width:0;padding:19px;display:grid;box-shadow:0 4px 14px #15284508}.internal-document-card-top,.internal-document-card-footer,.internal-document-meta{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.internal-document-type{color:#3459be;letter-spacing:.03em;background:#edf3ff;border-radius:999px;align-items:center;padding:6px 9px;font-size:10px;font-weight:800;display:inline-flex}.internal-document-type.policy{color:#6945aa;background:#f3efff}.internal-document-category{color:#697890;font-size:11px}.internal-document-card-link{color:inherit;text-decoration:none}.internal-document-card-link h3{color:var(--navy);margin:2px 0 8px;font-size:18px;line-height:1.45}.internal-document-card-link p{color:#65748a;margin:0;font-size:14px;line-height:1.7}.internal-document-card-link:hover h3{color:#365bd8}.internal-document-card-footer{color:#8793a6;border-top:1px solid #edf0f5;justify-content:space-between;padding-top:10px;font-size:11px}.internal-document-article{max-width:900px;margin:26px auto;padding:32px 40px}.internal-document-reader{-webkit-user-select:none;user-select:none}.internal-document-article>.back{margin-bottom:20px;display:inline-block}.internal-document-meta{color:#7b879a;font-size:12px}.internal-document-article h1{color:var(--navy);margin:20px 0 14px;font-size:32px;line-height:1.3}.internal-document-intro{background:#f7f9ff;border:1px solid #e4eafb;border-radius:10px;padding:15px 18px}.internal-document-intro>span{color:#5269bf;letter-spacing:.04em;font-size:11px;font-weight:800}.internal-document-intro p{color:#43536b;margin:6px 0 0;font-size:16px;line-height:1.75}.internal-document-content{color:#26364d;overflow-wrap:anywhere;margin-top:24px;font-size:16px;line-height:1.85}.internal-document-content h1,.internal-document-content h2,.internal-document-content h3{color:var(--navy);margin:27px 0 12px;line-height:1.4}.internal-document-content h1{font-size:26px}.internal-document-content h2{font-size:22px}.internal-document-content h3{font-size:19px}.internal-document-content p{margin:0 0 16px}.internal-document-content ul,.internal-document-content ol{margin:12px 0 20px;padding-left:30px}.internal-document-content li{margin:0 0 9px;padding-left:4px}.internal-document-content li p{margin:0}.internal-document-content blockquote{background:#f6f8ff;border-left:4px solid #9eb1f3;border-radius:0 8px 8px 0;margin:16px 0;padding:12px 16px}.internal-document-footer-note{color:#768399;border-top:1px solid #e8edf4;margin-top:30px;padding-top:15px;font-size:12px}@media print{.internal-documents-root{display:none!important}}@media (max-width:720px){.internal-documents-heading{align-items:flex-start}.internal-documents-readonly-badge{align-self:flex-start;font-size:11px}.internal-documents-manage{flex-direction:column;align-items:flex-start}.internal-documents-filters,.internal-documents-grid,.internal-document-form-grid{grid-template-columns:minmax(0,1fr)}.internal-document-form-wide{grid-column:auto}.internal-document-editor,.internal-documents-filters{padding:16px}.internal-document-article{padding:22px 18px}.internal-document-article h1{font-size:25px}.internal-document-intro p,.internal-document-content{font-size:15px}}.internal-documents-nav-link{white-space:nowrap;flex:none;padding-left:8px;padding-right:8px}